Terms and Conditions of Use for grabet

1. Definitions and Scope

In this document, "grabet", "we" or "platform" refers to the grabet website accessible at grabet.lat and all related applications, services and content. "Player", "user" or "you" refers to any individual who registers or uses this platform.

These terms and conditions govern the relationship between grabet and each registered player. The scope of these terms covers use of all products offered, including online slots, live casino, sports betting, 4D lottery and all promotions and bonuses announced from time to time.

grabet operates under international licensing and complies with the licensing requirements set by the relevant regulatory body. This platform is intended for adult users aged 21 and above.

2. Account Registration

2.1 Age Requirement

Players must be at least 21 years old on the date of registration. By submitting the registration form, you confirm that you meet this age requirement. grabet reserves the right to request verification documents such as a national identity card (MyKad) or passport at any time to verify a player's age or identity.

2.2 One Account Per Player

Each individual is only permitted to hold one active account at grabet. Registering multiple accounts using the same or overlapping information is strictly prohibited and may result in all such accounts being suspended or permanently closed. Any balance or bonuses in duplicate accounts may be forfeited.

2.3 Accuracy of Information

You are responsible for ensuring that all information provided during registration is accurate, complete and up to date. This includes your full name, mobile number, email address and payment details. Inaccurate information may cause delays in withdrawal processing or account suspension.

2.4 Password Security

You are solely responsible for the security of your account password. grabet will not ask for your password through any communication channel. If you suspect your account has been accessed without authorisation, contact our customer support immediately via live chat or email.

3. Deposits and Withdrawals

3.1 Payment Methods

grabet supports a range of payment methods popular among Malaysian users, namely Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, ShopeePay and cryptocurrency (USDT, BTC and ETH). All transactions are processed in Malaysian Ringgit (MYR) except for crypto transactions, which are measured at the current exchange rate.

3.2 Minimum Limits

The minimum deposit amount is RM50 for each payment method. The minimum withdrawal amount is also set at RM50. grabet does not set an absolute maximum daily deposit or withdrawal limit; however, large withdrawal requests may require additional verification.

3.3 Processing Time

Withdrawals are typically processed within 30 minutes to 3 hours after a request is approved. This period may vary depending on the payment method selected and compliance verification requirements. In exceptional situations such as technical issues or the need for further review, processing may take longer.

3.4 Identity Verification for Withdrawals

To ensure transaction security, grabet reserves the right to request identity verification before approving a withdrawal request. Documents that may be required include a copy of a valid MyKad or passport and proof of ownership of the payment method used. This process is a standard protective measure to prevent fraud.

3.5 Third-Party Funds

Players are prohibited from using a bank account or e-wallet that is not in their own name to make deposits. All registered payment methods must match the player's name on the grabet account. grabet reserves the right to decline withdrawals to third-party accounts.

4. Bonuses and Promotions

4.1 Welcome Bonus

grabet offers a welcome bonus of 150% of the first deposit up to RM888. This bonus is credited automatically after the first deposit is successfully processed. For example, if you deposit RM100, you will receive a bonus of RM150, bringing your account balance to RM250. The wagering requirement for this bonus is 10 times the bonus amount (RM150 × 10 = RM1,500 that must be turned over before withdrawal is allowed).

4.2 General Bonus Terms

All bonuses offered by grabet are subject to the wagering requirements stated in their respective promotion terms. Bonuses cannot be converted directly to cash. Only one welcome bonus is permitted per registered player. grabet reserves the right to cancel a bonus if there is evidence of abuse or fraud.

4.3 Ongoing Promotions

grabet also offers various ongoing promotions for active players, including weekly cashback through the VIP programme, seasonal promotions and other special offers. Full details of each promotion, including its validity period and terms, will be stated in the relevant promotion announcement. grabet reserves the right to change or end any promotion without prior notice.

4.4 VIP Programme

The grabet VIP programme consists of four tiers: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%) and Platinum (up to 1.5%). Tier progression depends on gaming activity and player loyalty. VIP benefits are subject to the VIP programme terms, which are updated from time to time.

5. Game Rules

5.1 Game Outcomes

All game outcomes are generated using a certified Random Number Generator (RNG) or through live dealer operations in a live casino environment. Results recorded by the grabet server are final and binding. In the event of a technical dispute, grabet reserves the right to review transaction logs and make a final decision.

5.2 Technical Errors

In the event of a technical error, internet connection disruption or system failure during a game session, grabet is not responsible for any losses arising from that situation. grabet will endeavour to restore the state to the last valid point based on server records.

5.3 Postponed Events

In sports betting, if a match or event is postponed, cancelled or not completed within the stipulated period, grabet reserves the right to return the bet to the player or settle it in accordance with the applicable sports rules. This decision is made at grabet's discretion based on industry standard guidelines.

6. Player Conduct

Players are required to behave in a respectful and ethical manner in all interactions on the grabet platform. The following conduct is strictly prohibited:

• Using automation software, bots or any technical method to gain an unfair advantage in games.
• Colluding or unlawfully cooperating with other players to manipulate game outcomes.
• Money laundering or using the platform for unlawful financial activities.
• Creating multiple accounts to claim bonuses repeatedly.
• Using another person's credit card or bank account without authorisation.
• Spreading false or misleading information about grabet to others.
• Disrupting platform operations or attempting to hack the system.

Violation of any of the above prohibitions may result in immediate account suspension, forfeiture of balance and bonuses, and legal action where necessary.

7. Account Closure and Suspension

7.1 Voluntary Closure

Players may request closure of their account at any time by contacting grabet customer support via live chat or email. Before the account is closed, all balances eligible for withdrawal will be processed in accordance with the applicable withdrawal policy.

7.2 Suspension by grabet

grabet reserves the right to suspend or close a player's account without prior notice in the event of a breach of these terms and conditions, fraud, illegal activity, or for licensing compliance reasons. In cases of suspension due to confirmed fraud, the balance in the account concerned may be forfeited.

7.3 Self-Exclusion

Players who need a break from gambling may apply for voluntary self-exclusion. grabet provides a self-exclusion option for a period set by the player. During the self-exclusion period, the player will not be able to access their account or place any bets.

8. Limitation of Liability

grabet will not be liable for any indirect losses, losses resulting from service disruptions, or losses arising from the actions of third parties including internet service providers or payment providers. grabet's liability in any claim is limited to the amount deposited by the player during the period relevant to that claim.

9. Data Security and Privacy

grabet collects and processes players' personal data in accordance with the Privacy Policy available on this website. Your personal information is used solely for the purposes of platform operations, identity verification, and compliance with applicable legal requirements. We do not sell or disclose your personal information to third parties without your consent unless required by law.

grabet uses SSL encryption protocols to protect all communications between your device and our servers. Players are encouraged to use a strong, unique password and not to share their login details with anyone.

10. Applicable Law and Dispute Resolution

These terms and conditions are governed under the international licensing provisions that cover grabet's operations. Any dispute arising from the use of this platform shall first be resolved through grabet's customer support channel, which operates 24/7. Players may contact our support team via live chat or email in either Malay or English.

If a dispute cannot be resolved internally, it will be referred to the mediation body appointed by the licensing authority. The decision of this mediation body is final and binding on both parties.

grabet reserves the right to amend, update, or add to these terms and conditions at any time. Players will be notified via their registered email or through an in-platform notification. Continued use of the grabet platform after any amendment takes effect constitutes acceptance of the new terms.